Terms and Conditions (AGB)
studio twenty three – a brand of artisan furniture by:
Arboretum Haus Sustainable Construction GmbH Sucursal en España
Avenida Bellvei 2-4, 43719, Bellvei, Tarragona, Spain
TAX and International VAT Number: W0241300C
Contact Email: hola@20three.studio
1. Legal Notice
Thank you for visiting our website. This legal notice provides important information about the terms and conditions that apply to your use of our website.
By accessing this website, you agree to comply with and be bound by these terms and conditions. If you do not agree with these terms and conditions, please do not use this website.
2. Intellectual Property
All content and materials on this website, including but not limited to text, images, logos, and designs, are protected by copyright and are the exclusive property of studio twenty three. Copying, reproducing, distributing, or using any content from this website without prior written permission is strictly prohibited.
3. Disclaimer
The information provided on this website is offered on an "as is" basis.
studio twenty three makes no representations or warranties of any kind, express or implied, regarding the operation of the website or the information, content, materials, or products included.
To the fullest extent permissible under applicable law, we disclaim all warranties, including but not limited to implied warranties of merchantability and fitness for a particular purpose.
studio twenty three shall not be liable for any damages of any kind arising from the use of this website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.
4. Links to Third-Party Websites
This website may contain links to third-party websites not under the control of studio twenty three.
We have no responsibility for the content, privacy policies, or practices of any linked websites. These links are provided solely for convenience and do not imply endorsement of the linked material.
5. Production and Shipping
Each piece of studio twenty three furniture is handmade to order in our workshop in Barcelona, Spain.
Production time: approximately 20–35 business days.
You will be notified by email when production is complete.
Shipping costs are displayed at checkout and vary based on destination.
Customers outside the EU are responsible for customs duties, taxes, and import formalities.
Delivery details:
Spain: Delivery includes home assembly by manual means; extra costs apply if special equipment (e.g., cranes) is needed.
International: Delivery is street-level only.
Should delivery issues arise, a 12% return fee applies, and original shipping charges will not be refunded.
6. Returns, Cancellations, and Refunds
Customized products are non-returnable unless defective.
Return without defect: a return fee (~12% of product value) will apply (EU only if using our return service).
Return request must be made within 14 days after delivery.
Products must be unused and in original packaging.
Special offers and discounted items are non-refundable.
Cancellation is not possible for customized items after 5 business days from order date or after shipment.
Defects must be reported within 48 hours of receipt. Microcement irregularities are part of the handmade process and not considered defects.
Non-EU Customers:
Returns must be organized entirely by the customer, including transport and any arising costs.
7. Refunds
Once we receive and inspect the returned item:
Approved refunds will be issued to the original payment method.
It may take 7–12 business days for the refund to appear depending on bank processing times.
Shipping costs are non-refundable.
8. Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time without prior notice.
Please review them regularly. Your continued use of this website after any changes implies acceptance of the new terms.
9. Contact
If you have any questions or concerns regarding these Terms and Conditions or any aspect of our website, please contact us at:
hola@20three.studio
Effective Date: April 28, 2025